Next, I am supposed to be sending it back for system board replacement, but would like to avoid that if at all possible. I can read these cards in other systems and my little sandisk USB adapter worked to let me access a card I needed to read. I have also tried downgrading the bios, updating, applying the intel chipset drivers from the support page for the system and nothing is bringing it back. This issue with the device not showing in device manager is I can't even try updated drivers. That error is not present so I assume the cable is seen. I saw one post where someone was doing a case swap and it noted if the cable for SD Card reader was not connected it would cause a bios boot error notification. I re-ran the pre-boot diagnostics and went into the detailed pages and could see where the sd card reader cable was recognized as good. This failed until I booted into a special recovery mode, but the system restore did not help with the problem. Bottom line of support call was to do a system restore back to some time when I could read cards. Then a couple of reboots later by remote support and the hardware completely disappeared from Device Manager (which did not indicate an issue) and support asst no longer showed it as a testable device. Then I started a call with Dell technical support and I was asked to do pre-boot diagnostics and no issues detected, Support Assist would allow specific test on reader, but device was not found. I ran diagnostics and no problems were detected. I tried several cards and none were seen, even though they work in other devices and PC's. A couple of days later I tried to read a card and Windows never saw the card being inserted to prompt me for action nor did explorer assign a drive letter for access to the card. I had about six SD cards I needed to review and had no issues looking at them last week. This is Windows 10 with Dell Support Assistant and available Windows updates applied. Cheers Buddy!! This Genesys Logic USB2 0 Card Reader guide is great! Thanks.I got this XPS 8930 i7-9700 several months ago and have not experienced any issues until my SD Card reader writer quit working and now has disappeared.
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